Frequently Asked Questions
Discounts
Can I combine discount codes?
Sorry, discount codes cannot be combined.
My coupon code isn’t working, what can I do?
Some coupon codes are time sensitive, so it could be that you are using a coupon code that has expired. It is also possible that the code you have is not a coupon code, but a code you type in the Order comments at checkout. You should review the promotional email you received that provided the guidelines for using that coupon code. If you still experience problems, then contact our Customer Service Department at info@fusionaryformulas.com or call us toll-free at 844-643-8746
Where do I input my discount code?
Your discount code gets inputted at checkout, on the order summary screen. You will see a box titled "Gift Card/Discount Code," beneath the order summary. This is where to enter the discount code (as shown, normally in all capital letters with no spaces) and get it applied to your order.
Orders
I can’t checkout, it’s not working.
Technology can be so annoying sometimes, we get it. Head on over to the Contact Us page and we’ll be happy to take your order over the phone.
I entered the wrong shipping / billing address, what do I do?
Oh no! We understand mistakes happen, head on over to the Contact Us page and shoot as a line with your name, order number and what needs to be changed and we’ll get it taken care of for you ASAP.
Other Questions
The packing slip in the box has no totals; why is that?
For security purposes, our computer system is designed to only provide a packing slip that lists the products shipped to you. Your actual invoice will be emailed to the email address we have on file on your account.
Does Fusionary Formulas use fillers in its products?
At Fusionary Formulas, we prioritize the purity and efficacy of our supplements. Many nutritional supplements incorporate excipients for functional or structural purposes, such as fillers, binders, and lubricants. However, we are committed to minimizing the use of these "Other Ingredients." We do not include unnecessary excipients that could impact the dissolution, absorption, or overall effectiveness of our products. Every ingredient, active or inactive, in our formulations is sourced from the highest quality providers, ensuring that they are free from contaminants and are allergen-minimized.
Why might the color of a Fusionary Formulas product sometimes change?
Color variations are natural and expected in some of our products, particularly those containing botanical ingredients. At Fusionary Formulas, we avoid using unnecessary fillers that are often employed to maintain a consistent appearance across batches. Therefore, the natural ingredients we use can exhibit different colors depending on when they were harvested or the specific batch they originated from. For instance, a botanical ingredient might appear bright yellow in one batch and pale yellow in another. Additionally, changes in the formula or shifts in our raw material sources might also influence the color of our products. If you ever have concerns about the color or appearance of any of our products, we encourage you to reach out to us directly for further assistance.
What is the impact of canceling an order on my Reward Tier status?
When you cancel an order with Fusionary Formulas, the dollar amount of the canceled order will not contribute towards your total annual purchases, nor will it influence your eligibility for a Reward Tier. Since members are only charged for orders at the time of shipment, if an order is canceled before it is shipped, your Reward Tier status will remain unaffected. This ensures that your benefits and status within our rewards program are preserved in cases where an order cannot be completed.
Disclaimer
These statements have not been approved by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease. Testimonials found at FusionaryFormulas.com are unverified results that have been forwarded to us by users, and may not reflect the typical purchaser’s experience, may not apply to the average person and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Will my insurance cover these products?
Unfortunately at this time insurance companies do not cover herbal supplements like Fusionary Formulas.